GARDENA Bluetooth App 4+

There are so many inadequacies with this app, that it is impossible to to list every issue, this considering they a legacy maker is being left behind by nearly every other robotic mower company and accompanying app.

Here is a short list of issues!

1. Bluetooth only, the app cannot even serve as bridge to WiFi, thus controlling the mower requires Bluetooth at all times!
2. The app has no feature to connect it to current weather conditions to stop mowing in the event of rain since the robotic mower itself lacks the sensor to detect rain (like nearly every other maker does).
3. Mowing can only be paused or you are forced to delete scheduled mowing in the event you want to skip mowing for a particular day for any reason!
4. App cannot pause/restart without physical interaction with the mower, this is an apparent safety feature! User should be able to bypass this if the pause was initiated for reasons other than safety and of course it lacks this simple feature!
5. The app will not allow users to connect via Bluetooth unless you are physically within a few meters of unit.

Regrettably, they are well aware of all of these limitations however have refused to make any improvements to the app.

Hello,

thanks for your review. We're sorry you aren't satisfied with the GARDENA Bluetooth app.
First, always make sure that app and mower are both updated. Look at the GARDENA website if there's un update for your mower.
Bluetooth and smart are different. It's normal that you have to be within 10m from the Bluetooth device with your smartphone to be able to use the Bluetooth app. If you want to control your mower from anywhere in the world, you need a smart mower and the GARDENA smart App and connection to the Internet. Bluetooth is working without Internet.
Don't hesitate to contact us directly, we'll be lucky to help: https://gardenasupportus.zendesk.com/hc/en-us/requests/new


Best regards
GARDENA Service

I have the Water Controller. It was connected to my phone and worked wonderfully for ~1 year. Now the device will no longer connect to the app (despite multiple restarts of the device and factory resets). The app continuously throws either the error that it’s found an unsupported device or the error that the device needs to be restarted. Tried to connect it via different phones (thought maybe that was the issue) and uninstalled and reinstalled the app, nothing works. Unfortunately I can’t recommend the product or the app for these reasons…

Hello,

thanks for your review. Please contact us directly using the following link to the contact form on our website: https://us.gardena.com/pages/contact-1

Best regards
GARDENA Service

I was ready for and automatic lawn mower but it just wasn’t ready for me. The product itself seems fine. The app has lots of trouble connecting. Slow responses mean you’re not sure if it even got the signal you sent. Very simplistic controls. Poor feedback and error trouble shooting design. Lots of troubleshooting. At a certain point, I’ll just save myself some time and get out the lawnmower and do it myself.

Hello,

we're sorry you aren't satisfied with our app and our robotic mower.
We're always trying to make our products better in order to satisfy our customer's demands.
Please contact us directly using the following link to the contact form on our website: https://us.gardena.com/pages/contact

Best regards
GARDENA Service